uji77 FAQ

Go to the login page and tap the "Forgot Password" link below the password field. Enter the email address or phone number linked to your account. We will send a reset link to your email or an SMS code to your phone within a few minutes. Click the link or enter the code on the reset page, then create a new password and confirm it. Your new password takes effect immediately. If you do not receive the reset email or SMS within subject to verification, check your spam folder or contact our support team. Users in Jakarta, Surabaya, and other major cities can reach support via live chat during business hours.

If a deposit does not credit to your account after the payment gateway shows success, first check your transaction history in the Payments section of your uji77 account. Your transaction ID will be listed there with its status. If the status shows "pending" or "processing," wait 1–2 hours; bank processing can vary, especially during peak times or bank holidays such as Idul Fitri or Idul Adha. If the status shows "failed," the bank declined the transaction and your money was returned to your original payment method—no further action is needed. If a deposit shows success in your bank app but does not appear in your uji77 account after 2 hours, contact our support team with your transaction ID, and we will investigate and credit your account manually if necessary.

Yes. We at uji77 support all four major Indonesian banks via virtual account (VA) transfer. When you select bank transfer as your deposit method, we generate a unique VA code for your account. Transfer funds to that code from your online payment, e-wallet, mobile banking, or local payment account, and the deposit credits automatically once the bank confirms the transfer. Virtual account transfers typically complete within 1–2 hours on business days. For withdrawals, funds return to the same bank account you used for your most recent deposit—you do not need to enter bank details again. If you have changed banks, contact support to update your withdrawal account.

RTP stands for Return to Player and is a percentage figure that shows the average proportion of stakes that a slot game returns to players over many spins. For example, a slot with means that over a very large number of spins, the game returns an average of 96 cents per dollar wagered. The remaining non-specific info is the house edge. RTP is a long-term statistical average; it does not mean you will win non-specific info of your bets in a single session. Variance (also called volatility) describes how often and how large wins occur—high-variance slots have fewer but bigger payouts, while low-variance slots have more frequent but smaller wins. You can view the RTP and variance for each game on its info page inside uji77.

Our uji77 loyalty programme tracks your activity and awards tier points based on deposits and wagers. As you earn points, you progress through tier levels—each level unlocks benefits such as weekly cashback, bonus multipliers on select games, or exclusive tournament invites. Your tier resets at the start of each calendar month, so you start earning points fresh each month. Tier points are earned on most games; specific promotions may exclude certain games. You can view your current tier level, points balance, and available tier rewards in the Loyalty section of your account. The programme is available to all users in supported jurisdictions where local law permits such promotions.

We at uji77 encrypt all data in transit using SSL/TLS encryption—the same standard used by banks. Your password is hashed and never stored in plain text. Payment details are encrypted and never retained after a transaction; we do not store full card numbers or bank credentials. Your identity documents (national ID or passport) are uploaded to a secure server and deleted after verification is complete. We comply with data protection standards in every jurisdiction where we operate. Access to your account is logged, and you can view your recent login history in your account settings. If you notice unauthorized access, change your password immediately and contact support.

Our support team aims to respond to live chat queries within subject to verification during business hours (Monday to Sunday, 8 AM to 10 PM local time). Email queries are answered within 1–2 business days. Urgent issues—such as account compromise or a stalled withdrawal—are prioritized and reviewed within 2 hours. Response times may be longer during peak periods or public holidays such as Nyepi, Imlek, or Idul Adha. We support multiple languages, including Indonesian, English, and others; select your preferred language when contacting support. For fastest resolution, include your account email, transaction ID (if applicable), and a clear description of your issue.

Our services on uji77 are available only in jurisdictions where online gaming and sports betting are permitted by local law. We do not offer our services in regions where such activities are prohibited. Users are responsible for verifying that their access to and use of uji77 comply with the laws of their own jurisdiction. We provide sports betting on Liga 1, Piala AFF, Champions League, and other football tournaments; live-dealer games such as blackjack and baccarat; slots; and esports markets in supported regions. If you are unsure whether uji77 is available in your location, contact our support team or read our legal notice for full jurisdictional details.